Purpose

Rocky Mountaineer is the world’s largest privately owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.

Reporting to the Onboard Management Team, the Culinary Host delivers exceptional guest service and life changing experiences through preparing upscale meals, organizing and maintaining a clean galley, and ensuring precisely executed food presentations for guests in the SilverLeaf and SilverLeaf Plus railcars over a three (3) day rail journey from Denver, CO to Moab, UT.

We are looking for exceptional Culinary Hosts to join our Onboard team who can be role models and champions of our values and culture. Team members who can deliver service excellence and upscale meals to our guests. 

This position is deemed Safety Alert since regular access to an active railway area is required. The Culinary Host is part of the Onboard team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Key Areas of Accountability

Food Preparation and working in the galley 

• Execute preparation of dishes and ensure all items served to our guests follow the American Rocky Mountaineer’s pre-established recipes, plating specifications, and menus while completing service in a timely manner.

• Organize the process of food preparation so that everything runs smoothly. Maintain inventory of food, supplies, products, and equipment according to procedures. 

• Manage time, the completing of tasks, and inspecting food presentation before serving.

• Ensure the galley runs sufficiently, in an organized manner, and remains clean.

High level of awareness for the health and safety of both guests and team members

• Adhere to all RMs safety and security standards.

• Adhere to food safety and proper food handling procedures and HACCP guidelines. 

• Adhere to RM policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce exposure to hazards and other health risks.

• Abide by best practice standards for: cleaning procedures, slicing techniques, equipment maintenance, utensil sanitizing, proper refrigeration, heating requirements, hand washing, preventing cross-contamination, spoilage, temperature guidelines, and disposal.

• Follow the company’s, Colorado’s, and Utah’s policies when serving alcoholic beverages and food services.

Collaboratively work in a team environment

• Maintain a positive attitude with the team to create meaningful moments and achieve extraordinary outcomes.

• Adapt, if required to work in multiple railcars with varying teams over a 3-day rail journey.

• Work closely with other hosts to provide seamless services and address any guest issues. 

• Look for efficiencies within the operations.

• Demonstrate strong time management skills.

• Work with the Guest Services Manager and Leadership team on reducing waste. 

• Clean and stock railcars, galleys, and washrooms to set standards at the end of each leg of the journey.

• Maintain correct inventory levels and reconcile as required at the end of each journey.

• Assist with the composting initiatives in your work area. 

• Perform other duties as assigned by the Onboard Leadership team. 

Qualifications 

Education / Certifications / Knowledge

• High School Diploma or GED

• Fluency in the English language is required

• Current or past certifications in food handling, alcohol service, or first aid is considered an asset

• Proficiency in a second language is considered an asset

Experience/Skills

• A commitment to food safety a must

• Solid communication and interpersonal skills

• Attention to detail

• Solid serving and hosting skills

• Some prior cooking/culinary experience 

• Experience in food preparation or cooking is considered an asset

Work Environment

• Must be over 21 years old 

• Exceptional physical endurance and emotional resiliency with the ability to work long days

• Must be able to lift and carry up to 40 pounds

• Able to travel away from home base for up to 3 days at a time

• Able to work weekends and holidays

• Must be legally allowed to work in the United States through the end of October 2023

Attributes

• Empathetic and compassionate when interacting with guests 

• Professional and polished presence

• Energetic, motivated, hardworking, and committed to delivering excellent guest service 

• Able to work independently and as part of a team

• Professional, accountable work ethic, and self-motivated

Salary 

• Salary: $17.40 an hour PLUS service fees. All service fees are reported and taxed per federal and state laws. 

Eligible Benefits 

All team members regularly working 30 hours per week will be eligible for our group benefits plan, which includes: 

• Medical, Dental, Vision, Life Insurance 

• Short term disability, long term disability, and Accidental Death & Dismemberment policy 

• Travel emergency assistance 

• Business travel accident insurance and business travel emergency medical insurance 

• Vacation time, sick time, and company holiday pay.

• 401(k) plan

• Rocky Mountaineer is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.